- Shipping & Returns
Shipping & Returns
Most items will ship within the next business days. We do not ship on weekends or holidays. Orders that are under 5 lbs are generally shipped via USPS. Please make sure your address for this size is deliverable for USPS. Some orders over 5 lbs will also ship via USPS depending on where you live and the best shipping rates available. Order that ship UPS also need to be valid UPS addresses. If not we will contact you to make sure there isn't an error in your address. You the buyer are responsible for any redelivery charges that are incurred due to invalid addresses.
You may return merchandise purchased from PB Supply LLC for a refund or exchange. All product returns require a return authorization number (RA). A RA number must be issued within 30 days after the date of purchase; Each RA issued will be valid for a period of 14 calendar days from the date of issue.
Removal or alteration of a product's UPC number, serial number or UPC/serial number sticker will automatically void your return. Products that are returned with a missing, damaged or altered serial number will be refused return service and returned to you. Painting on or defacing the product in any way will void warranty with both us and the specific manufacturer.
A processing fee of 20 percent will apply to the value of all merchandise returned for a refund. If you are returning a product with the intention of purchasing different merchandise, the processing fee will still apply. This fee applies to open and unopened boxes. We will only refund the value of the merchandise returned, not the shipping charge. Refunds for any returned items sold with FREE SHIPPING will be less the shipping cost.
If you are within 30 days and your merchandise is defective you may contact us for an exchange if one is available. All warranty service and technical support are provided by the manufacturer. All Defective Items will be exchanged or repaired by the manufacturer after 30 days.
Additionally, refunds for any returned items sold with FREE SHIPPING will be less the shipping cost to and from the customer.
All Packages are inspected for damage before they ship. If your package has been damaged in transit, please contact us and the carrier immediately.
Return shipping cost (the cost to send an item back to us) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.
For any additional questions, please email us at email@example.com.